Personalized handmade quiet books are not same-day warehouse picks. This timeline explains how novkya moves from checkout to your door.

Production: 7–14 business days

After payment succeeds, we make your book—especially important for personalized covers and made-to-order activity sets. Business days exclude weekends and holidays. Support questions are answered Monday–Friday, 09:00–16:00 GMT+0, usually within 1–2 business days.

Shipping: flat rate and transit

Shipping is typically a flat $4.95 USD. Packages leave Ho Chi Minh City, Vietnam, for the United States and worldwide destinations. Transit commonly takes 5–15 business days after dispatch and varies by destination; international routes may vary with customs.

Tracking and customs

Tracking is sent when available. Import duties or taxes abroad are the buyer’s responsibility. Provide a complete address at checkout to avoid delays.

• Currency: USD at checkout and for refunds.
• Edits: only before production starts—contact [email protected] quickly.
• Returns: personalized quiet books follow the Refund Policy; approved returns go to 13/9 BIS, NGUYEN VAN QUY, KP1, P. PHU THUAN, QUAN 7, TP. HO CHI MINH.

Plan gifts with production plus transit in mind, and your handmade quiet book arrives without last-minute stress.