Contact details

• Store: novkya
• Email: [email protected]
• Phone: +84899271526
• Address: 13/9 BIS, NGUYEN VAN QUY, KP1, P. PHU THUAN, QUAN 7, TP. HO CHI MINH
• Website: novkya.com

Hours and response time

Support hours: Monday–Friday, 09:00–16:00 GMT+0. We typically respond within 1–2 business days. Messages sent on weekends or holidays are handled on the next business day.

How we can help

• Order status, tracking, and delivery questions
• Personalization spelling or activity options before production starts
• Shipping destinations, flat-rate shipping, and estimated timelines
• Shop-error issues on personalized quiet books
• Materials, felt care, and age-appropriate play tips
• Payment, refund timing, and invoice questions

For faster help, include your order number and a short description of the issue. Orders are fulfilled from Ho Chi Minh City, Vietnam; returns, when applicable, should be sent to 13/9 BIS, NGUYEN VAN QUY, KP1, P. PHU THUAN, QUAN 7, TP. HO CHI MINH.