Who we are

• Business / store name: novkya
• Website operator: novkya
• Email: [email protected]
• Phone: +84899271526
• Address: 13/9 BIS, NGUYEN VAN QUY, KP1, P. PHU THUAN, QUAN 7, TP. HO CHI MINH
• Website: novkya.com

Information we collect

We may collect:

• Identity and contact data (name, email, phone, shipping and billing address)
• Order and transaction details (products, personalization text you submit, amounts in USD, payment status)
• Technical data (IP address, browser type, device information, approximate location derived from IP)
• Communications you send to us (support emails, personalization clarifications)

Payment card details are typically processed by the payment provider shown at checkout; we do not store full card numbers on our servers.

How we use your information

• To fulfill and ship quiet book orders from Ho Chi Minh City, Vietnam
• To produce personalized books using the text and options you provide
• To send order confirmations, shipping updates, and respond to support requests
• To process payments, refunds, and prevent fraud
• To improve our website, products, and customer experience
• To comply with legal obligations

Legal bases (where applicable)

Where data-protection laws require a legal basis, we rely on performance of a contract (fulfilling your order), legitimate interests (improving services and securing our site), consent (where we ask for it), and legal compliance.

Sharing and processors

We may share personal data with service providers who help us operate the shop—such as payment processors shown at checkout, shipping carriers, hosting providers, and email delivery tools—only as needed to provide services. We do not sell your personal information.

International transfers

Because we fulfill from Vietnam and ship worldwide, your information may be processed in Vietnam and other countries where our providers operate. We take reasonable steps to protect data during transfer.

Retention

We retain order and contact records as long as needed for fulfillment, accounting, dispute resolution, and legal requirements, then delete or anonymize when no longer required.

Security

We use reasonable administrative and technical measures to protect personal data. No method of transmission over the internet is completely secure; please use strong passwords for any account features and contact us if you suspect unauthorized access.

Cookies and similar technologies

Our site may use cookies or similar technologies for essential checkout functions, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may affect checkout.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these rights, contact [email protected]. We may need to verify your identity before responding.

Children

Our products are designed for babies and toddlers, but our services are directed to adults purchasing for them. We do not knowingly collect personal information from children under 16 for their own accounts. Contact us if you believe a child provided data without parental consent.

Related policies

Please also read our Terms of Service, Shipping Policy, Refund Policy, and Payment Policy. For privacy questions: [email protected] · +84899271526. Hours: Monday–Friday, 09:00–16:00 GMT+0. Response: 1–2 business days.

Updates

We may update this Privacy Policy from time to time. The revised version will be posted on novkya.com with an updated effective date. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.